Sterling Stairlift Diagnostic Display Codes

Sterling Stairlift Codes for Trouble Shooting in Philadelphia, Doylestown, Plymouth Meeting, West Chester, King of Prussia, PA and Surrounding Areas

Sterling Stairlifts will display diagnostic codes in the event of anything starting to go amiss. These fault codes are designed to notify the owner or repair technician of the exact causes of problems. The fault codes are numbered or given letters to help identify issues.

Diagnostic codes are especially helpful when stairlift owners are communicating the issue to a technician over the phone. The diagnostic code can help the technician quickly identify the issue and start the process of fixing the problems. Occasionally a diagnostic code will signify something that can be repaired over the phone by the stairlift owner. Diagnostic codes are a great way to fix issues quickly, save money by avoiding repairs, and get your stairlift back to proper working order as soon as possible.

However, when you look at the diagnostic code, it may read something you can’t quite understand. If you are ever unsure about a code, we suggest calling us for a Sterling Stairlift service appointment. We work throughout Philadelphia, Doylestown, Plymouth Meeting, West Chester, King of Prussia, and surrounding areas.

If your Sterling Stairlift diagnostic code does not resolve itself or is different from below, call Stairlift Medics immediately for service.

Sterling Stairlift Codes in Philadelphia, Doylestown, Plymouth Meeting, West Chester, and King of Prussia, PA

Sterling 1000 Stairlift Diagnostic Display Codes

Display CodeMeaningSelf Help Action
NoneNo DisplayPress the toggle switch and see if the display comes on. Check the main power switch is turned on. If it does not clear, call Stairlift Medics.
-OkayN/A
0Final limit activatedCheck keyswitch is one and seat is fully swiveled to the drive position. If not cleared, call Stairlift Medics.
1Requires charge Stairlift batteries require charging. Drive lift to charge contacts. If “Okay” code does not show, call Stairlift Medics.
2Off chargeStairlift is not in charging position. Drive lift to charge contacts. If “Okay” code does not show, call Stairlift Medics.
3Ends limit activatedCall Stairlift Medics.
4Safety edge activated – footplateCall Stairlift Medics.
5Ends limit activatedCall Stairlift Medics.
6Switch is activated at powerToggle Up, Toggle Down, IR Up, IR Down or Learn) Stairlift Medics.
7Batteries approaching critical levelStairlift batteries require charging. Drive lift to charge contacts. If “Okay” code does not show, call Stairlift Medics.
8Toggle switch is activated in up/down direction N/A
9Toggle switch is activated in down/up directionN/A
AHinge openCall Stairlift Medics
BSwitch is active at power on Toggle Up, Toggle Down, IR Up, IR Down, or Learn. Call Stairlift Medics
CIR address (dip switch) does not matchCall Stairlift Medics
DMain power relay is welded closedCall Stairlift Medics
EMain power relay did not closeCall Stairlift Medics
GBrake not connectedCall Stairlift Medics
HMain power relay has closed earlyCall Stairlift Medics
NHalf speedIf permanently showing, call Stairlift Medics
OMain control board has a memory problemCall Stairlift Medics
RNo charge currentCheck power supply is switch on from mains. If it is, contact Stairlift Medics
UFaulty power supplyContact Stairlift Medics