Sterling Stairlift Diagnostic Display Codes for Trouble Shooting in Philadelphia, Doylestown, Plymouth Meeting, West Chester, King of Prussia, PA and Surrounding Areas
Sterling Stairlift Codes
Sterling Stairlifts will display diagnostic codes in the event of anything starting to go amiss. These fault codes are designed to notify the owner or repair technician of the exact causes of problems. The fault codes are numbered or given letters to help identify issues.
Diagnostic codes are especially helpful when stairlift owners are communicating the issue to a technician over the phone. The diagnostic code can help the technician quickly identify the issue and start the process of fixing the problems. Occasionally a diagnostic code will signify something that can be repaired over the phone by the stairlift owner. Diagnostic codes are a great way to fix issues quickly, save money by avoiding repairs, and get your stairlift back to proper working order as soon as possible.
However, when you look at the diagnostic code, it may read something you can’t quite understand. If you are ever unsure about a code, we suggest calling us for a Sterling Stairlift service appointment. We work throughout Philadelphia, Doylestown, Plymouth Meeting, West Chester, King of Prussia, and surrounding areas.
If your Sterling Stairlift diagnostic code does not resolve itself or is different from below, call or contact Stairlift Medics immediately for service.
Sterling 1000 Stairlift Diagnostic Display Codes
| Display Code | Meaning | Self Help Action |
|---|---|---|
| None | No Display | Press the toggle switch and see if the display comes on. Check the main power switch is turned on. If it does not clear, call Stairlift Medics. |
| - | Okay | N/A |
| 0 | Final limit activated | Check keyswitch is one and seat is fully swiveled to the drive position. If not cleared, call Stairlift Medics. |
| 1 | Requires charge | Stairlift batteries require charging. Drive lift to charge contacts. If “Okay” code does not show, call Stairlift Medics. |
| 2 | Off charge | Stairlift is not in charging position. Drive lift to charge contacts. If “Okay” code does not show, call Stairlift Medics. |
| 3 | Ends limit activated | Call Stairlift Medics. |
| 4 | Safety edge activated – footplate | Call Stairlift Medics. |
| 5 | Ends limit activated | Call Stairlift Medics. |
| 6 | Switch is activated at power | Toggle Up, Toggle Down, IR Up, IR Down or Learn) Stairlift Medics. |
| 7 | Batteries approaching critical level | Stairlift batteries require charging. Drive lift to charge contacts. If “Okay” code does not show, call Stairlift Medics. |
| 8 | Toggle switch is activated in up/down direction | N/A |
| 9 | Toggle switch is activated in down/up direction | N/A |
| A | Hinge open | Call Stairlift Medics |
| B | Switch is active at power on | Toggle Up, Toggle Down, IR Up, IR Down, or Learn. Call Stairlift Medics |
| C | IR address (dip switch) does not match | Call Stairlift Medics |
| D | Main power relay is welded closed | Call Stairlift Medics |
| E | Main power relay did not close | Call Stairlift Medics |
| G | Brake not connected | Call Stairlift Medics |
| H | Main power relay has closed early | Call Stairlift Medics |
| N | Half speed | If permanently showing, call Stairlift Medics |
| O | Main control board has a memory problem | Call Stairlift Medics |
| R | No charge current | Check power supply is switch on from mains. If it is, contact Stairlift Medics |
| U | Faulty power supply | Contact Stairlift Medics |