Customer Testimonials

Of the 5 companies I called about having stairlifts installed, Stairlift Medics was the first to call me back, and the only one to have the actual installer call. Doug answered all my questions, gave me a fair price, and was able to install the next day. He and Clive(?) showed up on time, installed the lifts in less than 2 hours, cleaned up after themselves, and clearly explained how to use the lifts. They are professional, personable, and competent, and I’m glad I went with them.

I have had a very good experience with this company. They came and discussed possible solutions to our problem and measured and discussed furniture to move to accommodate stairlift. It took about six weeks after ordering for the installation of the product. The crew that came was very efficient and the work was completed in about an hour and a half. We are very satisfied with the quality of the product and the service of the company. I have already recommended them to one of my neighbors.

Doug was a VERY professional installer. He showed up on-time, and did a very thorough install. He also responded very quickly to my queries post-install & his after-sales service was SUPERB.

Great experience! Highly recommend! Doug was able to quickly fit us in the schedule and Jeremiah was great at the install. He was on time and gave my parents detailed instructions on use. Having this stair lift in their home is a huge benefit and helps make their life so much easier. And I can worry less

We couldn’t be happier with our new Stairlift chair from Stairlift Medics of Frederick. Doug was here yesterday afternoon to take a look and Jeremiah was here today to do the install of our Bruno Elan chair. The installation only took a little over an hour and after some information about the operation, my husband took it for a test drive. Very quiet, smooth ride. This stairlift chair will give us peace of mind in the years ahead and allow us to stay in the home we love. Highly recommend Stairlift Medics of Frederick for a great product and excellent service and installation.

He put in a used stairlift for me in 2018. One of the best things about this company is that they ANSWER their phone. A recent example is that my stairlift starting beeping which indicated a problem on Thursday evening and we had to disconnect. I called Stairlift Medics and as usual Doug answered his phone and asked a few questions and asked me to check a few things and call him back. Before I could call him, he called me back and told me he would be out in early afternoon if that was okay with me. He later called to let me know he was running a bit late but did arrive around 4:30 PM on the same day I called. In my case, this was not an emergency but he arrived and completely serviced my stairlift in less than about 45 minutes.
Great Service and Fair Prices.
Thank you Doug and Son

The turn around time and pricing is unmatched. Professional and courteous staff with a top notch product. HIGHLY RECOMMEND

…it was the least I could do. My parents were struggling in making a decision about a stairlift. Doug with Stairlift Medics and his staff were amazing from the start. After answering all of our questions, Doug came out to my parents home personally for the evaluation. He was extremely knowledgeable and personable. He spent a lot of time going over everything, including the pro and cons of the stairlift and our situation. My father really gave him a run for his money. Needless to say, we went Stairlift Medics and they continued to surprise us. They were on time for their installation, neat & clean and very thorough with the explanation and training on how to use the equipment. Of course my father did not try the stairlift while they were there, but that didn’t stop Stairlift Medics, the following week, Doug reached out, just to check on us and he actually came back out to the home to re train my father on the stairlift. Winning my father over is a feat in itself. I can’t say enough about Doug and the Stairlift Medic staff. They were great and my parents love the stairlift. I would highly recommend anyone in the market for a stairlift, to look no further than Stairlift Medics.

Installation was scheduled for just a few days following purchase. Installer arrived promptly at the scheduled time (following a brief phone call to indicate that he was departing the worksite upon completing an earlier installation). Work at our home progressed smoothly, following the experienced, polite installer taking time to explain his general plan for the installation, to listen to my questions, & to explain a few options he had with the installation. Installer worked quickly, safely, & smartly, & cleaned up the work area after testing the operation of the lift. After carefully explaining, & demonstrating the operation of the lift, & pointing out its safety features, he provided the (well-written) operating manual, & filled out the necessary paperwork to register the installation with the lift manufacturer. Upon departing, the installer removed all the packing material & trash associated with the lift installation. A few weeks following the installation, I phoned Stairlift Medics to indicate our satisfaction with the lift, & to ask a few questions about the operation & required routine minor maintenance suggested by the installer. All of my questions were answered thoroughly & politely. We are very pleased with the lift & its installation.

He provided a thorough overview on the phone about his recommendation after gathering details from me on our needs, and he provided a quote over the phone. He offered to stop by two days later for a free site visit to ensure he understood the space and constraints. He and his son arrived promptly, were very polite, ensured that Doug’s initial recommendation was compatible, and offered to install that afternoon.

They were very clean and efficient – in and out in an hour – and cleaned up thoroughly after themselves upon completing the installation. Doug was not only the most articulate on the phone for the initial consult, but his price was also the most competitive – and it was fully installed for my father 48 hours after first contact. He ensured we tested it and were fully satisfied before they departed, and he left his contact details for any concerns after the fact.

I couldn’t be happier with our experience, and the stair chair is exactly what my father needed to help ease transitions between floors.

Highly recommend!!

He arrived early for our appointment which is always a good sign. He carefully and meticulously installed my stairlift between the first floor and basement. He recommended the Elan model and its perfect for me. I’ve begun to use it and it really gives me great freedom of movement between the two levels of our house. It’s very easy to get on and off at each level. It operates quietly and smoothly. With the seat folded, everyone is able to use our staircase easily. Thanks Doug, we appreciate you.

… that when came time to replace we switched to having Stairlift Medics install two Elan by Bruno stairlifts. Talking with Doug about what we needed he listened and understood what we were looking for. Setting up the install was easy. Installation was done profesionally and with social distancing. He explained the operation of both units in detail with the end user. He was patient and answered all questions. He took away the old unit along with all the install debris leaving a clean house. I would recommed him for any service and installs!

… to get my mother’s stairlift fixed. The first person I called today was Doug Kober of Stairlift Medics and I got an appointment for the very same day. Same day service!! Doug the technician was prompt, friendly and very knowledgeable. He fixed the lift that was inoperable for quite some time in no time at all. If you want good quality work done that is reasonably priced, give Doug a call!! You will be very 😊 happy with the results.

… by Stairlift Medics. The entire process, starting from getting the estimate, to the measurement of the staircase and then to the actual install of the stairlift was very smooth and uncomplicated. Doug, the owner, heard and addressed all our questions and concerns.

We ordered a brand new chair lift with installation. The installation was fast and secure. The installer (Doug) was extremely knowledgeable. As well as compassionate and polite. Again, everything about our experience from start to finish was amazing. We would highly recommend to anyone in need of these services!

… and the first place quoted her an outrageous price just to walk in the home. Luckily she found Stairlift Medics and not only was she given a dramatically lower quote but she got great professional service quickly and efficiently. I will definitely keep them in mind for future needs!

… for an estimate. Great communication. Installation went well; skilled and friendly workers. Would highly recommend Doug and team!

… is nothing short of positive! Always friendly, accommodating, flexible, willing to meet the needs of the clients they serve. I would highly recommend!

… to fix our stairlift. He was courteous and efficient, fixing the problem quickly.

I had a problem with my stairlift on the weekend and he came out the next morning to fix it. I highly recommend Doug and his team!

… and we had confidence from start in his expertise. It was a pleasure doing business with him.

I highly recommend calling Stairlift Medics of Baltimore. Another competitor quoted me a price that was 3 times the amount I paid for this job. Overall I was very happy with this company.

They did a great job. We are very pleased with this company & their service.

… professional and punctual. They came when they said they would and resolved my problem quickly. I’m very happy with the service and I’d recommend them to anyone.

Honest company to work with. Install went seamlessly. It is a game changer for our home.

The device is extremely easy to use and has many safety features! The install team was very professional and they took enough time to train my in-laws on proper, safe use. 90 minutes in and out!

He really came through for my family. Both my parents needed immediate assistance with the stairs. Doug was literally there the next afternoon to install the chair lift. He also came back when we called when we were having an issue. He just left the house and the chair has been adjusted. Thank you Lord for all the miracles you have blessed my family with this week. God Bless you Doug.

Took about an hour to install. Service was absolutely perfect. Would recommend Doug and his crew to anyone needing this service.

She’s in her late 80s, and shouldn’t be walking the stairs, so it was important for me to get this fixed for her fast. One call, and Doug (Stairlift Medics) was on the way. He knew right away what to do to get the stairlift repaired. He got things done faster than expected. I feel better knowing my aunt won’t have to walk the stairs. Thank you Doug for your professional and friendly nature and making our day!

… in under two hours. The Bruno Installer was Stairlift Medics and they service Baltimore, DC, Philadelphia and Richmond. Doug and his helper did a great job for us. I’m 53, recently fell and broke my tibia and tore my meniscus, so it will take several months to get back on two legs. The chair lift is quiet and beeps when starting to move. It stops if anything is on the stairs like my two cavachons, Puff and Luna – they love a ride in the chair too! The prices are very reasonable.

… in my parent’s home was not working. The paramedics had to remove part of stair lift to get my dad to the ambulance. I knew that once he returned home, the lift would be needed. I called for service with hopes that the old lift could be put back together and within 4 hours, Doug Kober and his assistant were at my parent’s home. They had not installed the original stair lift but were very familiar with the brand and the specifics about its function. They did reassemble what the paramedics had dismantled but the necessary parts for repair were no longer manufactured. They expertly installed a new stair lift. The workmanship and professionalism were wonderful. The new lift does not take up as much space as the older/outdated model which allows for ease of walking up and down the stairs. I would recommend this company without any reservations. A week after the installation, I received a call and their first priority was how my dad was doing…so this is a company that truly cares about the people and the service that they provide.

My mom nearly fell down the stairs last night. I called him and he came out in the snow and ice to install the stair lift. What a guy! Wonderful job! We were so lucky to find him!!

… and got next day service. Friendly service with a smile. The repair was complete and suggestions to better equipment were explained and offered. I was very satisfied.

… when we needed it at a reasonable price. I highly recommend Doug and his company.

They came out right away and solved a tricky installation in a smart way.

… Doug answered all my questions.

They care about their customers. They are very competent and did a great job.

I appreciate his warning us before he blasted the noisy drill?. He is all about customer service. He wears a mask while working at our home. Thank you for the great stair lift. My life is easier and safer. Happy holidays.